Nehe Lum

Quick and easy, never have to wait for too long. Good communication with front desk and Doctors at Northpoint Medical & Skin Centre. 

Michael Cairns - Cowan

Great service at Northpoint Medical & Skin Centre. Doctors are very nice, they listen to you and  they are very happy to help in anyway they can. 

Leighton Duley

Very friendly, efficient and considerate.  The Doctors are very professional and thorough with their consultations and follow ups. 

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WHAT OUR PATIENTS SAY

PATIENT NOTICE

VALUED OFFERS FOR OUR NEWLY ENROLLED PATIENTS

IMPORTANT ADVICE

     Please take note of the advice below before coming into the practice 

North Point Medical and Skin Centre Albany
COVID 19 PANDEMIC PROTOCOL ACTIVATED
Update and FAQs on Covid-19
19/03/2020 6.00PM

1. What is happening at the practice?

Effective immediately and until further notice, we have activated our COVID 19 Pandemic Management Protocol for your protection and safety.

2. Why is Northpoint Medical initiating this protocol now?

The COVID19 Virus – is a highly contagious disease. We must act now to protect ALL our patients and we make no apologies for taking your health and safety seriously.

A few wayward folks including Non Patients who have just walked in to the practice - have disregarded the safety of other patients in the waiting room and acted irresponsibly, refusing to practice safe hygiene and cover their mouths when coughing and not complying with staff health and safety instructions.  What is particularly worrisome is some of these folks are not declaring or being honest about overseas travel while displaying symptoms and being dishonest.

We have Zero tolerance for this kind of behavior and conduct as it puts the community, other patients in the waiting area, their families, young children and elderly at high risk.

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The practice has been safely and thoroughly disinfected and we have today activated Covid19 Pandemic protocols for the protection of all our patients and their families.

3. What does this mean?

a. The practice will remain open and fully operational as normal with all doctors and staff in attendance to look after you and your families.

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b. ALL Consults with GP/Nurse is now STRICTLY BY APPOINTMENTS ONLY.

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c. Restricted Entry: The front main entrance to the practice is now LOCKED for patient’s health and safety.

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d. It is a condition of entry that You MUST comply with staff health and safety instructions.

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e. We are no longer be accepting Walk-In Patients. We have launched a new phone consult service which will be accessible        to you from the comfort of your home.Simply call us and discuss with reception.

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4. What happens when you arrive for your appointment?

a. We have eliminated the waiting area to remove the risk of any cross infection and transmission through close proximity to a potentially infected             patient.

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b. Please stay in your vehicle.

c. Before getting out of your car - Please call and advise our staff when you are here for your appointment.

d. Our staff will ask you some additional questions, before escorting you directly to a consult room for your appointment.

e. The practice has been reoriented and set up to reduce the risk of community transmission, cross contamination/infection between                                     patients.

h. Patient Segregation and Social distancing is paramount to limit exposure and protect the wider community. 

i. If in doubt – ALWAYS Call ahead for reception at 09 320 4759 or email reception@northpointmedical.co.nz for us to triage and advise you                      accordingly as to how best we can assist you with your concerns.

5. Teleconsult Activated

Teleconsult has been activated today and is available to all enrolled patients.

You now have safe and secure access to your GP and nurse for continuity of care.
Simply ring reception on 09 320 4759 or email reception@northpointmedical.co.nz and the team will assist you with booking in a Teleconsult appointment which will be done from the comfort and safety of your home, car or workplace.

With our new Teleconsults in place we can remotely review and assess patients request for repeat prescriptions, medical certs (WINZ & ACC18’s) etc. Standard fee for GP/ACC consults apply.

The practice and our team continue to operate as normal. We are here to serve you and your family safely.

6. Should I be panicking?

No not at all. Please remember there has been 20 cases reported in NZ thus far that has been directly linked to overseas travel. We do however have proper guidelines and protocols in place to avoid a community spread. That is our goal and immediate concern.  The quarantine measures that are happening, are to slow the spread of COVID-19, so we have the resources in the health system to deal with it.

If everyone had it at the same time, the health system will not cope. Also, please remember that 85% of people who have COVID-19 may have no real symptoms. About 10-12%, will need some medical assistance but not at hospital level care. About 3-5% will need hospital-based care. As always in situations like this, it is mainly the elderly and people who have chronic medical issues that will be in that 3-5%.

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7. How are the staff at the practice doing?

We are grateful for your kind words, support and encouragement. We are all in this together. Our staff are doing an amazing job to make sure the practice is fully operational.
 

Now, more than ever we all need to be vigilant and take the necessary tough decisions to protect our patients, families, staff and the wider community while we work thorough this together. 

We would like to publicly thank everyone for their support and commendable efforts. Everyone is at work and putting in their usual 110% enthusiastically and diligently!

Your Team at Northpoint Medical Centre.

Dear Patients,

Flu & Pneumonia Vaccine

We are currently waiting on delivery of stock for the vaccines from Pharmac and have been advised that the ETA for it will be mid April and early May respectively.

For anyone interested in having the vaccination :

Please give us a call on 𝟎𝟗 𝟑𝟐𝟎𝟒𝟕𝟓𝟗 𝐨𝐫 𝐝𝐫𝐨𝐩 𝐮𝐬 𝐚𝐧 𝐞𝐦𝐚𝐢𝐥 𝐚𝐭 𝐫𝐞𝐜𝐞𝐩𝐭𝐢𝐨𝐧@𝐧𝐨𝐫𝐭𝐡𝐩𝐨𝐢𝐧𝐭𝐦𝐞𝐝𝐢𝐜𝐚𝐥.𝐜𝐨.𝐧𝐳 and we will add you to the waiting list.

For those of you that have contacted us for it, please note that we already have you on the waiting list and will contact you for the vaccination as soon as it is available.

Please follow us on Facebook for up to date notices. 

We appreciate you patience and understanding.

Thanks

Northpoint Medical Team

Dear Patients

Please bear with us if you cannot get through on the phones immediately.

We were inundated with calls and appreciate your patience.

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Our practice is operating solely on an appointment basis for the foreseeable future.

Please see our current FB post and the notice below for new protocols in place 

https://www.facebook.com/northpointmedicalcentre/

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For those seeking urgent appointments please go to Shorecare Smales Farm at 74 Taharoto Road, Takapuna, Auckland or FREE Phone (0800)746732

They are open 24 hours and are running as usual.

We are all in this together.

Thank you for your co-operation and patience.

Management Team at Northpoint Medical Centre