Appointments

GP Consultations

Our standard consultations are 15 minutes in duration. If your consultation runs over the 15-minute mark there may be a small extra charge, although we often encourage a further booking in consideration of patients waiting for the next appointment. This also allows for more comprehensive follow up medical care.

Should a referral to a specialist or hospital be required, we will assist you in managing the process.

Support Person

If you would like a support person with you at your consultation please feel free to bring someone with your or advise our staff who will get a member of staff to attend the consultation with you.

Special Appointments for New Patients

For newly enrolled patients, your first consultation with the GP will be for a minimum of 30 minutes. This is required by our GP to ensure a thorough review of your medical history/records and examination. New patients to the practice are encouraged to complete a preliminary assessment at the reception. This is scheduled on an appointment basis. Please get in touch with our receptionist to organize.

Booking Appointments

At the time of booking your appointment, please specify how many in the family need to be seen. 

If you think you do require a double appointment, please inform our receptionist or specify it on your online booking so it can be accommodated. You will be charged double if a double appointment is booked. 

Cancellations

Please advise us as early as possible if you are unable to keep an appointment, so we can offer it to someone else. Missed appointments may be charged for in certain circumstances at the discretion of Northpoint Medical & Skin Centre.

Please report to the reception desk on arrival.

BOOK YOUR APPOINTMENT TODAY!

FEES

The fees listed are a guideline only. They are the fees usually charged for our standard, 15 minute GP consultations. For longer appointments, an additional fee applies. There may also be extra charges for additional services such as driving/insurance examinations or procedures.

*No upfront enrollment fee required. Register with us and access the fully enrolled and funded patient fee today! 

Not everyone is eligible for enrollment. The eligibility of non-NZ residents for publicly funded health care depends on their work visa status. The Ministry of Health website has a guide to eligibility criteria (www.moh.govt.nz/eligibility).

*For remote consults during COVID-19 we do require patients to complete prepayment before the remote consults can be completed. A copy of the tax invoice will be emailed to the patient for payment. If payment is not sighted on time we reserve the right to release the appointed time to the next patient. 

Please click on the HERE to view the full list of our fees. 

PAYMENT POLICY

Terms of Trade

Payment is expected at the end of each consultation or upon request of a script/ referral letter.

Full payment prior to any Telehealth appointment is expected.

We accept cash, EFTPOS, payment through Internet Banking and easy claims through Southern Cross and NIB.

Our bank account: ANZ 06-0193-0783637-00, Northpoint Medical & Skin Centre

NB. If paying online, please include your name or patient chart number as a reference.

CANCELLATION POLICY 

We have a 6 hour cancellation policy for appointments at Alert Level 1.
If you are sick, or unable to make your appointment, please contact us at 09 320 4759 or email us at reception@northpointmedical.co.nz.
You are liable to pay a cancellation fee if you miss your appointment or cancel before the 6 hour period.
YOU WILL BE INVOICED/CHARGED BASED ON THE SERVICE YOU WERE BOOKED UNDER.

Overdue Accounts & Outstanding Debt

Overdue accounts will be passed onto the collection agency BayCorp. This will result in an additional administrative fee of $30 and the account holder of the account will be liable for any costs incurred by the Collection Agency on outstanding debt. Collection Agency costs will be charged at their service rate plus GST.

PRESCRIPTION POLICY

Prescribing Policy

All prescriptions are the legal responsibility of the prescriber. Only the Doctors at Northpoint Medical & Skin Centre can legally sign prescriptions.  

Repeat prescribing is only permitted for Enrolled/Registered patients with Northpoint Medical & Skin Centre. 

Repeat Prescription (Long Term Medication)

All patients that are on Long Term Medications are required to be reviewed by our Doctors within the last six months. This is an important safety practice governed by Northpoint Medical & Skin Centre. 

This process/policy is in place so our patient’s health is managed regularly to ensure the most appropriate treatment is provided for safe and optimized well being. 

If you have not seen the Doctor within the last six months in relation to your long-term medication, you will need to make an appointment before the Doctor will prescribe any further medication.

Generally, when you order a repeat prescription, it will be ready within 48 hours from the time of ordering your prescription during normal hours (weekends and public holidays not included).

Repeat prescriptions can also be issued on an urgent basis (at your Doctor’s discretion), where the turnaround time is 24 hours. However, please be aware that this will attract an additional charge. Please refer to our full fee schedule HERE

Patient Policies

Health Information Privacy Statement

I understand the following:

Access to my health information

I have the right to access (and have corrected) my health information under Rules 6 and 7 of the Health Information Privacy Code 1994.

Visiting another GP

If I visit another GP who is not my regular doctor I will be asked for permission to share information from the visit with my regular doctor or practice.

If I am under six years old or have a High User Health Card or a Community Services Card, and I visit another GP who is not my regular doctor, he/she can make a claim for a subsidy, and the practice I am enrolled in will be informed of the date of that visit.

The name of the practice I visited and the reason(s) for the visit will not be disclosed unless I give my consent.

Patient Enrollment Information

The information I have provided on the Practice Enrolment Form will be:

  • held by the practice
  • used by the Ministry of Health to give me a National Health Index (NHI) number, or update any changes
  • sent to the PHO and Ministry of Health to obtain subsidised funding on my behalf
  • used to determine eligibility to receive publicly-funded services. Information may be compared with other government agencies but only when permitted under the Privacy Act.

Health Information

Members of my health team may:

  • add to my health record during any services provided to me and use that information to provide appropriate care
  • share relevant health information to other health professionals who are directly involved in my care.

Audit

In the case of financial audits, my health information may be reviewed by an auditor for checking a financial claim made by the practice, but only according to the terms and conditions of section 22G of the Health Act (or any subsequent applicable Act). I may be contacted by the auditor to check that services have been received. If the audit involves checking on health matters, an appropriately qualified health care practitioner will view the health records.

Health Programmes

Health data relevant to a programme in which I am enrolled (e.g. Breast Screening, Immunisation, Diabetes) may be sent to the PHO or the external health agency managing this programme.

Other Uses of Health Information

Health information which will not include my name but may include my National Health Index Identifier (NHI) may be used by health agencies such as the District Health Board, Ministry of Health or PHO for the following purposes, as long as it is not used or published in a way that can identify me:

  • health service planning and reporting

  • monitoring service quality, and

  • payment.

Research

My health information may be used for health research, but only if this has been approved by an Ethics Committee and will not be used or published in a way that can identify me. Except as listed above, I understand that details about my health status or the services I have received will remain confidential within the medical practice unless I give specific consent for this information to be communicated.

Email Policy

Although we are happy to receive emails, please do not use emails to seek urgent advice, We will also not communicate any sensitive information to you via emails as emailing has associated security risks.